Billing and payment policy

Payment Policy

At JingleBox, we are committed to providing a seamless, secure, and reliable online shopping experience. To meet the needs of our customers, we offer several secure payment methods through our e-commerce platform hosted on Shopify.

Accepted Payment Methods

We accept the following payment methods:

• Credit cards (Visa, MasterCard, American Express), processed via Shopify Payments

• PayPal

• Apple Pay

• Shop Pay

All transactions are processed through secure payment gateways that comply with international security standards (PCI DSS). We do not store any credit card data on our servers.

Payment Processing

Payments are automatically charged at the time of order confirmation. Once your payment is confirmed, you will receive a confirmation email containing a summary of your order and your electronic invoice. If the payment is not authorized, the order will not be processed.

Transaction Security

The security of your data is a priority for JingleBox. All transactions made on our site are protected by SSL (Secure Socket Layer) encryption, ensuring the confidentiality of transmitted information. Additionally, some transactions may require additional validation through security protocols such as 3D Secure.

Currency

All payments made on our site are billed in euros (€). If you use a bank account or card in a different currency, the total amount will be converted by your bank according to their exchange rate. Conversion fees may apply, for which JingleBox will not be held responsible.

Payment Delays and Refusals

In the event of payment refusal by the bank institution, the order will be automatically canceled. We recommend checking the payment details provided and contacting your bank if necessary. If you encounter any ongoing issues, our customer service is available to assist you.

Suspicious or Fraudulent Orders

JingleBox reserves the right to refuse or cancel any order suspected of fraud, unauthorized use of payment methods, or any illegal activity. In such cases, the customer will be contacted directly to verify their identity or payment information.

Assistance

For any questions related to payments or if you experience any issues during the order validation process, our customer service is available to assist you promptly.

📍 Endereço:221B Baker Street, London, NW1 6XE, United Kingdom

📞 Telefone:+44 20 7946 0958

Email: service@jinglebox.com

Opening Hours: Monday to Friday, from 08:00 to 18:00