Shipping Policies

Shipping Policy

At JingleBox, we are committed to shipping your orders as quickly as possible, with reliable and high-quality service. Every order is carefully prepared in our facilities before being handed over to our trusted delivery partners.

Delivery Areas

Currently, we deliver exclusively within mainland France.

Processing and Shipping Times

All orders placed on our website are processed within 24 to 48 business hours, excluding weekends and public holidays.
Once your order is prepared, it is shipped under the following conditions:

• Estimated delivery time: between 3 and 6 business days from the date of shipment.

These time frames are provided as an estimate and may vary depending on the destination, busy periods (sales, holidays, etc.), or exceptional circumstances beyond our control.

Carriers

We work with well-known and reliable carriers. The choice of carrier depends on the type of order, its weight, and the delivery address.
A tracking number will be sent to you by email as soon as your package has been shipped.

Shipping Fees

Shipping fees are automatically calculated at checkout and displayed before payment confirmation.
In some cases, shipping may be free, especially during special promotions or for orders exceeding a certain purchase amount.

Delivery Address

It is your responsibility to ensure that all delivery information provided is accurate.
JingleBox cannot be held responsible for delays or delivery failures due to incorrect or incomplete addresses.

Delivery Delays or Issues

If your order is delayed or you have not received your package within a reasonable time, please contact our customer service team.
We will contact the carrier on your behalf to resolve the issue as quickly as possible.

Damaged Items During Transit

If your package arrives damaged, we recommend that you refuse delivery or immediately report the issue to the carrier.
Then, please contact our customer service team with supporting photos so that we can review the situation and offer an appropriate solution.

Contact

For any questions regarding the delivery of your order, our customer service team is available:

📍 Endereço:221B Baker Street, London, NW1 6XE, United Kingdom

📞Telefone:  +44 20 7946 0958

Email:  service@jinglebox.com

Opening Hours: Monday to Friday, from 08:00 to 18:00